What does your partnership with 1% for the planet mean?
Woodland Tools partners with 1% for the planet to give 1% of all top-line sales revenue back to support environmental initiatives such as kids and community gardening.
How does your Forever Guarantee work?
If you are the original owner of one of our tools and it breaks under a normal use situation, Woodland will replace the tool at no cost to you.
What do you mean by designed in the USA?
All Woodland Tools are designed in the USA by our team of experts and developed with ingenuity in mind at every step of the design and manufacturing process.
How do I contact customer service?
You can reach our customer service team at 1-877-202-3629 or by email at: customerservice@woodlandtools.com.
Where are Woodland products manufactured?
Woodland has centers for manufacturing excellence across the globe. Exact location varies by product.
How do I get a Woodland sticker pack?
Simply buy a tool! Or reach out to us on social media. Impress us somehow. Do something cool with a tool (safety first!).
SHOPPING WOODLANDTOOLS.COM
How long will it take for my order to ship and arrive?
Most orders will process and arrive within 7-10 days.
Will I receive notifications when my order ships?
Yes. You will receive a notification when we receive the order and when it ships.
Do you ship internationally?
Not at this time.
What is Woodlands price adjustment policy?
We do not offer credits or price adjustments and will not price match competitors or dealers.
Where do I enter a promo code?
Once you add your products to the shopping cart, you can enter your promo
code under view cart or on the check out page under payment section. Be sure your code has been applied before submitting your order.
How do I place a bulk order?
Please contact our customer service team at 1-877-202-3629.
TOOL CARE
What is the best way to care for my pruning tools?
– Remove any sap or dirt after each use to reduce build up.
– Lightly oil the blades for longer life – recommended every 3 months or more under frequent use.
– Sharpen blades to refine the edges, remove any burrs and extend the life of the tool.
– Tighten loose blots, nuts or screws if necessary.
What is the difference between Anvil and Bypass blades?
– Bypass blades cut in a scissor action and should be used for living growth.
– Anvil pruners are best for old or dead wood.
How thick of branches can I cut?
Please refer to the product packaging for cut capacity by tool
Can you sharpen these blades?
Yes – All of our blades can be sharpened when necessary.
RETURNS
We want to be sure you’re as happy with your Woodland Tools products as we are. If you’re not, we offer free returns for a refund within 30 days of your purchase, provided it is unused and is still in its original packaging. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information. For more information on our Warranty policy and submitting a claim visit our warranty page.
HIGHLIGHTS OF OUR RETURN POLICY
To be eligible for a free return, the following criteria must be met:
All returns must be purchased from Woodlandtools.com. Woodland Tools does not offer returns on items purchased outside of WoodlandTools.com
All returns must be processed through our Returns portal within 30 days of original purchase.
Once approved, a pre-paid shipping label will be provided.
Any shipping costs from the original order are non-refundable.
Any additional return shipping costs are non-refundable.
All merchandise must be unused and undamaged and returned in its original packaging.
Once your return has been received, please allow up to 15 business days to process your refund.
Refunds will be returned to the original form of payment. Woodland Tools does not offer store credit or gift cards for returned products.
For exchanges, please return your item(s) for a full refund and replace an order on Woodland-Tools.com for the correct item.